Enterprise Ireland – Best Connected -

Now that the final of MasterChef is over and any hope of the Wallabies winning the Tri-Nations has dissipated, Australians are starting to focus on the upcoming Federal Election, scheduled for August 21^st 2010. The election cycle is short, with a new Government elected every three years and currently the two leading parties, Labor and the Liberal-led coalition, are running neck and neck in the polls.

This is a very important election from an ICT perspective, with the key issue being the future of Australia’s broadband network, upon which the hopes and aspirations of many local and international vendors rely. Irish vendors should take note of the opportunities resulting from this project – the current Federal Government has committed A$43BN to the project, the largest ICT infrastructure project spend in Australian history.

The National Broadband Network (NBN) is a Fibre-to-the-home (FTTH) network which will bring speeds of up to 100Mbps to 93% of Australian homes and businesses. The project was formally announced in April 2009 by the current Federal Government and is to be built by NBNCo, an organisation set up by the Government itself, as none of the bids by private enterprise were deemed acceptable.

The project has begun to be rolled out in Tasmania and is scheduled to take roughly eight years to complete. The Liberal opposition has argued that the NBN will be too expensive, is currently under-budgeted and has promised to scrap the NBN if elected but has not clearly outlined an alternative plan for infrastructure as of yet.

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One of many interesting talks at last week’s DevDays Mobile/iPhone developers event, was a session entitled “Engagement through Gamification” by Chris McClelland of Ecliptic Labs.

Not a completely new idea, but great to spend some time listening to someone who has put a good deal of thought into it. I’ve read about people using games controllers for education and other non-game applications, but here the focus was on the social interactions in gaming and taking those into the “real” world.

The idea is that people are more likely to participate in a community if they are engaged using some or all of the basic human triggers common in games – the desire for reward, status, achievement, self expression or respect whether it is driven by competitiveness or even by altruism. Chris went on to give examples of social media companies who use these triggers in their products and also to outline some software frameworks that can be used to provide much of the functionality if you don’t want to build your own.

A question to readers of this blog – are there elements of gamification that you could use to engage your customers further? Apart from the obvious areas of social media and elearning, could it apply to enterprise applications? Should you incorporate a leaderboard into your next release?

Reference: Chris recommended a book called Total Engagement on the subject of gamification.

DevDays: Mobile developers from across the island gathered in Belfast and Dublin last week for DevDays 2010 (http://devdays.info). I attended the  Dublin session although the agenda was similar at both events. There were talks on Facebook integration from Tapadoo.com, Connected/Mobile Health solutions, Card Payments in iPhone Apps separate to the AppStore, adding location to your apps from OS3.ie , good/bad product strategy from Des Traynor of Contrast and the importance of good design.

I got back last week from ITB – the largest Travel Fair in the world. I dropped in to the main Phocuswright session and heard some of the key notes from Javier Perez-Tenessa, CEO eDreams and the new CEO of Lonely Planet, Matthew Goldberg.

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On Thursday 28th January Microsoft Ireland held – in their words – “an informal, celebratory evening marking the commercial launch of Windows Azure”.

Last week a number of EI Clients had the opportunity to visit Microsoft in Sandyford and hear from Cormac Keogh what exactly is Azure and more importantly what it can do for SMEs who are interested in utilising the Cloud to undertake business.At a high level, Windows Azure is simple to understand: it’s a platform for running Windows applications and storing the associated data in the Cloud. It has three core components: Compute, Storage and Fabric. As with any Cloud, Azure runs on a large number of machines, all located in Microsoft data centres and accessible via the internet. The Irish interest is that the latest of these Data Centres is based in Dublin. A common Windows Azure fabric knits this plethora of processing power into a unified whole and Windows Azure compute and storage services are built on top of this fabric.

On Windows Azure, an application typically has multiple instances (i.e. each occurrence of an object where objects are: hard disks, memory, processor, etc.). Each instance runs a copy of all or part of the application’s code and each of these instances runs in its own virtual machine (VM). These VMs run 64-bit Windows Server 2008, and they’re provided by a hypervisor that allows multiple operating systems to run on a host computer concurrently.

Azure lets a developer create applications using either Web role instances and/or Worker role instances. A Web role instance accepts incoming HTTP (or HTTPS) requests. A Worker role instance, by contrast, does not accept requests directly from the outside world as it does not have any incoming network connections. Instead, it typically gets its input via a queue in Windows Azure storage. The messages in this queue might come from a Web role instance, an on-premises application, or something else. Wherever its input comes from, a Worker role instance can send output to another queue or to outgoing network connections. Unlike a Web role instance, which is created to handle incoming HTTP requests, a Worker role instance carries out its work as a batch job.

Both Windows Azure applications and on-premises applications can access the Windows Azure storage service, however, the data store is not Microsoft SQL Server, and therefore it is not a relational system, and its query language is not SQL. According to Microsoft it provides simple, more scalable kind of storage and does so in three formats:

• Blobs: These allow the storage of binary large objects; provides queues for communication between components of Windows Azure applications, and offers a form of tables with a simple query language. Blobs can be up to 50 Gigabytes each
• Tables: A single table can be quite large, utilising terabytes of data, and Azure storage can partition it across many servers if necessary to improve performance.
• Queues: These have a quite different purpose. The primary role of a queue is to provide a way for Web role instances to communicate with Worker role instances. For example, a user might submit a request to perform a task via a Web page implemented by a Windows Azure Web role. The Web role instance that receives this request can write a message into a queue describing the work to be done. A Worker role instance that’s waiting on this queue then read the message and carries out the task it specifies. Any results can be returned via another queue or handled in some other way.

As the names suggest, Compute provides computation environment with Web Role and Worker Role while Storage focuses on providing scalable storage (Blobs, Tables, Queue) for large scale needs.

The hosting environment of Windows Azure is called the Fabric Controller. This pools individual systems into a network that automatically manages resources, load balancing, geo-replication and application lifecycle without requiring the hosted apps to explicitly deal with those requirements.

With Azure, as against some of the competition, you can pick your data centre. This, in theory should reduce bandwidth costs. Which brings us to real question – how much does it cost?

There are two basic types of offers to choose from when purchasing a Windows Azure platform subscription. The first type requires no commitment – you pay only for what you use. The second type of offer is a commitment offer that provides a significantly discounted level of service in return for a six month commitment to pay a monthly base fee. Any usage in excess of this amount is charged at a standard consumption rate. In essence, therefore, it’s similar to purchasing a mobile phone. However, its not quite straight forward. There are charges for: compute instances, storage, data transfer in and out, access control transactions, service bus connections, etc, etc. The easiest way to get a handle on the Total Cost of Operation is to use Microsoft’s own calculator, which can be found at – http://www.microsoft.com/windowsazure/tco/ . Interestingly, the only way to pay for Azure at the moment is by credit card. So who in your company is going to blow their credit limit?

The bottom line is that its getting very ‘Cloudy’ out there and there is no easy way to compare the offerings. While there were 100 providers this time last year, by October ‘09 Cloud Computing Journal listed 150 providers.

Like most new technologies you will just have to suck it and see. Microsoft is allowing you to trial Azure for free; however, this offer is only to the end of January. IBM is also offering a free trial and this can be accessed at www.ibm.com/cloud/developer.

Enovation Solutions is a business and information technology company providing professional services and managed solutions to the finance, government, health and education sectors.

Products/Services
• Project & Programme management – Providing clients with accredited PM professionals to delivery large complex projects, supported by a unique project support office.
• Software quality / Test consultancy – Offering test audits, test management, professional testers on-site as well as out-sourced test facilities. Test automation and tracking tools, based on open source products, and consultancy are also provided.
• Software development and support.
• Open source solutions – Enovation offer consultancy, hosting, training, integration and development, mainly in the areas of education, training and repositories.
• Moodle – As Moodle Partner, Enovation offers a full range of services designed to allow Moodle to provide educators with the best tools to create quality online learning courses.
• Repositories – Dspace, ePrints and Fedora. Implementing and customising repositories for Universities and libraries. The features of these products address storage and indexing of digital assets, archiving and preservation of digitised documents, on-line distribution of research material and automated workflow control of document & asset submission.

Key Benefits
• Experienced, accredited PM professionals managing complex projects.
• Cost-effective test solutions using best practise industry standards.
• Experienced team of open source developers with a deep understanding of the open source products, contributing regularly to the open source community.

Clients
Department of Social, Community and Family Affairs, Department of Justice, Equality and Law Reform, Forfas, An Garda Siochana, Dublin Airport Authority, An Cosan, South Dublin County Council, Department of Finance, Fingal County Council, Local Government Management Services Board, FAS, Salford City Council (UK), The Samaritans (UK), The Chief State Solicitors Office

Partners
RCSI Health Care Management, Moodle, JasperSoft. Mahara, How to Moodle

Web www.enovation.ie

Tel +353 (0)1 602 4784

Address
The Friary, Bow Street, Dublin 7

Origina is a leading IT managed services & solutions company providing innovative IT solutions to public & private organisations in various sectors within Ireland, UK, mainland Europe and the USA.

The mission of Origina, is to make ‘IT the Hero’ for their clients through Innovation, Dedication and Teaming.

Products & Services
- Consultancy: A recognised thought leader & trusted advisor, Origina are well placed to provide clients with expert IT advice & guidance in order to achieve optimum results from their IT environment.
- IT Solutions: Origina’s IT solutions help organisations derive greater value from IT. Their technology portfolio is best of breed and is constantly reviewed to ensure they have the right technology solutions for their clients.
- Teaming: Origina Teaming service can take many forms, with examples like their helpdesk support, virtual administrators, managed backups, managed Storage, 24×7x365 technical support, remote support and consolidated hardware maintenance and more.
- Training: Origina IT Training focuses on providing value-added IT training solutions to organisations throughout Ireland, Europe and Internationally. They are a trusted IBM training delivery partner, also delivering in-depth courses across a range of other vendor technologies offering insight and practical experience through an expert-led training approach.

Key Benefits
- Focused on maximising existing technology and skills investments.
- Increased agility within your IT infrastructure.
- Reduced cost of running your IT systems and associated operations.
- World class independent advice.
- Tailored best of breed IT solutions.
- Some of the industry’s best IT professionals within a range of different disciplines including High Availability, Server & Storage Virtualisation, Disaster Recovery, Private Cloud Infrastructures.
- Origina’s innovative approach and industry thought challenging leadership ‘Origina Thinking’ has seen them win numerous high profile awards including the 2010 European IT Excellence Award, ‘SMB Solutions Provider of the Year’.

Clients
Lakeland Dairies Group, European Fund Services (Société Générale Securities), Department of Education, Health Research Board, RSA Insurance, HSE South Eastern, Department of Justice, Equity & Law Reform, Omnipay, Galway University Hospitals (GUH), Cork City Council

Partners
IBM, Microsoft, VMware, Symantec, Compellent, Commvault, Riverbed and Oracle.

Web www.origina.com

Tel +353 (0) 1 2942300

Email info@origina.ie

Address
Unit 2 First Floor, Bracken Court, Bracken Road, Sandyford, Dublin 18.

Zarion is specifically focused on the financial services sector and specialises in improving human centric processes.

Products/Services
TouchPoint2 is Zarion’s process optimisation software for the banking, insurance and capital markets industries.
• Loans/insurance customer enrolment.
• High value processes such as swap payments.
• High volume, low value processes such as claims settlements.
• Zarion’s business process consulting organisation aligns strategic objectives with operations and business processes.
• Zarion’s Lifetime Support team provides ongoing support for customers.

Key Benefits
• Build on rather than replace, existing work management platforms including Global 360’s Execute360
• Achieve quick implementations.
• Reduce long term support and maintenance overheads.
• Require minimal customisation.
• Reduce or eliminate custom build and integration work.

Clients
AIB, Bank of Ireland, GMAC Commercial Finance, Irish Life and Permanent, ING Group.

Partners
Microsoft, Kofax and Global 360.

Tel +353 (0)1 240 5200

Web www.zarion.com

Address
Marine House, Clanwilliam Place, Dublin 2.

WorldSpreads provides ordinary/individual investors with a quick, easy and cheap way to trade individual shares, foreign exchange, stock indices, commodities and interest rates by telephone or online.

Products/Services
Online and telephone financial spread trading in the following markets:
• Irish and International Shares; All major Irish, UK and US stocks are quoted as well as a selection of international institutions.
• Major World Indices; Trading available on the movements in all the major international indices, DOW, FTSE, DAX, CAC etc.
• Currencies: All major currencies are traded.
• Commodities: Trading of the major commodities, oil, wheat, silver, platinum etc.
• Bonds and Interest Rates: Trading on bonds and interest rate movements.

Key Benefits
• No capital gains tax, broker fees or stamp duty.
• Fully interactive on-line service.
• Immediate execution trading.
• Narrow spreads.
• Fully regulated by MIFID and FSA.
• Ability to short the market.
• Trade in small sizes.

Clients
All private clients.

Partners
M&G Valores, portfolio, Phumelela, AVD, Testra.

Tel +353 (0)1 660 9835

Web www.worldspreads.ie

Address
8 The Anchorage Business park, Charlotte Quay, Dublin 4.

WBT Systems is a provider of intelligent learning solutions and is part of the horizon Technology Group.

Products/Services
• Together with a network of content, business consulting and systems integration partners, WBT provides tailored solutions mapped to the unique needs of each customer.
• Sales productivity.
• Regulatory compliance.
• Extended enterprise.
• Customer service.

Key Benefits
• WBT’s implementation experience spans a variety of industries, including financial services, healthcare, government and pharmaceuticals.
• Decreased Risk, A single report can summarise the compliance readiness of the organisation.
• Decreased Costs, Tracking and proving compliance are no longer a labour-intensive task.
• Increased Sales Revenues, Adopting professional sales methodologies across sales channels increases effectiveness.
• Decreased Cost of Sale.

Clients
Alexander Forbes, Basler, Blue Shield California, ConnectiCare, Empire, Firstplus, Liberty, Wellpoint, Morgan Stanley, Wells Fargo, Wachovia, Mellon, Bank of America, ING.

Partners
WBT Systems has formed strong partnerships with over 40 technology and consultancy companies.

Tel +353 (0)1 417 0100

Web www.wbtsystems.com

Address
Block 2, harcourt Centre, harcourt Street, Dublin 2.

Waterford Technologies provides email and data management solutions that enable businesses to effectively manage their email and data infrastructure, thereby ensuring that customers operate a secure and productive email and data environment.

Products/Services
MailMeter is a suite of products that span multiple functional areas for a complete email/data management, analysis and reporting solutions.
• MailMeter Archive can store all incoming, outgoing and intra-company emails, including body text and attachments for search and retrieval.
• MailMeter File Archiver: intelligent file reporting, destruction and archiving

Key Benefits
• Awareness of the patterns of messages about your company entering and leaving the organisation.
• Increased knowledge allows companies to take action and fix or optimise messages and employee behaviour.
• Reduced risk liability by enforcing usage policies.
• Improved corporate governance and policy compliance.
• Increased legal confidence in data integrity to support litigation cases.

Clients
BW Bank, Bausch & Lomb, Coventry City Council, Pennine Acute Hospital Trust, Armagh District Council, Davies Turner, South Dublin County Council, Eagle Star Insurance, North & West Belfast NHS Trust, Severn Trent Water, Kingston Technology.

Tel +353 (0)51 334 967

Web www.waterfordtechnologies.com

Address
Unit A, Waterford Business Park, Cork Road, Waterford.

Vision is a management and IT consultancy specialising in delivering innovative customer-facing service promises. Vision delivers operational breakthroughs, strategy implementation with culture change, management training/coaching, architecture and system design along with system integration.

Products/Services
• Business Performance Improvement through introducing bold, new, recurrent service promises among value chain members.
• Technology Integration Services drives systems design and integration to maximise business potential and optimal cost reduction. Vision specialises in service oriented architecture (SOA).
• Strategic Change Services assist with the implementation of new strategies, new ways of working, and committed behaviours to achieve strategic goals.

Key Benefits
• Hidden revenue or profit sources tapped.
• New organisational capacities delivered and morale lifted.
• Decreased cycle time through cross-departmental alignment.

Clients
Deutsche Bank, Zurich Financial, Bank of America, Hibernian, Credit Suisse First Boston, Nova/US Bancorp, JP Morgan, Intelligent Finance, Lloyds TSB, RSB. Cemex, Voith Siemens Hydro.

Tel+353 (0)1 240 0200

Web www.vision.com

Address
Eastpoint Business Park, Fairview, Dublin 3.

VigiTrust is a leader in the provision of security assessments and security learning solutions in corporate and IT security.

Products/Services
• VigiTrust provide security awareness workshops, security audits as well as technical security solutions.
• VigiTrust offer an eLearning security platform covering physical, people, data and IT security as well as disaster recovery and business continuity.

Key Benefits
• VigiTrust helps organisations  by providing an end-to-end security solution starting by formulating security strategies, providing security benchmarking against key standards and legal frameworks (PCI DSS; ISO 27001)  and also providing employee security training across all levels of the organisation.
• VigiTrust helps organisations maximise on previous security investment and on staff productivity (ROI).
• Vigitrust helps organisations take a pro-active approach towards security, compliance and corporate governance.
• Reduce potential legal liability and increase security levels.

Partners
HP and IBM.

Tel +353 (0)1 410 0864

Web www.vigitrust.com

Address
Guinness Enterprise Centre, Taylor’s lane, Dublin 8.

Valista is a provider of multi-channel merchandising, payments, and settlement solutions aimed at accelerating and automating digital commerce.

Products/Services
• PaymentsPlus is a payments and transaction processing solution designed for enterprises such as mobile operators, aggregators, broadband / cable operators, media and entertainment companies.
• Operator Payments Service is a managed service for on-deck and off-deck payments tailored specifically for mobile operators.
• OffersPlus is an end-to-end solution providing the widest range of offerings, from pay-per-use to subscriptions and multi-merchant bundles.
• SettlementPlus is designed to manage the advanced settlement requirements in complex payment relationships and third party service offerings.

Key Benefits
•Valista enables wireless, fixed line and cable operators, ISP’s, media/entertainment companies to create new relationships with customers by facilitating the purchase and delivery of digital content and goods/services.
• Operator Payment Service is designed to provide the maximum up time thereby allowing customers to purchase whenever they wish.

Clients
America Online, Cricket, Vodafone, NTT DoCoMo, France Telecom’s W-HA, Orange, mBlox, Hong Kong CSL, Gtech.

Partners
Alcatel, CITI, eServ Global, Headstrong, HSenid, NEC, Vignette.

Tel +353 (0)1 276 4500

Web www.valista.com

Address
Glencormack Business park, Kilmacanogue, Co. Wicklow.

Trintech provides integrated financial governance, transaction risk management and compliance solutions for commercial, financial, and healthcare markets worldwide.

Products/Services
• AssureNET GL, accounting compliance software designed to automate and control key accounting activities.
• Reconciliation software, automation of transaction reconciliation processes and account balancing.
• XLNET automates inventory, risk assessment, analysis, auditing, and remediation for critical spreadsheets.
• Treasure eNET, a hosted treasury management software.
• On Demand Solutions, ReconNET, AssureNET and XLNET.
• DataFlow Transaction Network, simplifies business processes by completing the daily retrieval, processing, aggregation, and delivery of financial data.
• Bank Fee Analysis, detection and recovery of bank fee overcharges.
• ReconNET TRACKER, unclaimed property management software that ensures compliance.
• I-TRACS, a system designed to process and track all forms and types of collection items.

Key Benefits
Configurable and highly scalable solutions that improve performance through stronger management of the revenue cycle and disbursements.

Clients
North Fork Bank, 7-Eleven, Kroger, Regal Entertainment, Accor, UPMC, Farmer’s Insurance Group, Brands Restaurants, Rohm and Haas, Verizon Wireless, and Ameren.

Tel+353 (0)1 293 9840

Web www.trintech.com

Address
Block C, Central park, Leopardstown, Dublin 18.

Tradeshape is provider of cash and liquidity management solutions that empower financial institutions to better manage their capital once a trade has been executed and thus to ‘know their traded world’.

Products/Services
• TS Workstation will alert and display all transactions that do not process in a timely manner.
• TS Integration Server is a highly configurable solution suite that provides industry standard real-time connections to all disparate information sources, operational user configurable workflows and secure data store of all transaction history.
• TS Analyser allows operations management to quickly drill past surface issues and will allow the quick identification of the root cause.
• TS CAS Manager is a stock and cash management solution providing users with a realtime actual and projected view of their stock and cash balances.
• Professional Services
   o Analysis and project management.
   o Integration.

Key Benefits
• Uses a single technology platform that provides point solutions for real-time stock and cash ladder management, transaction monitoring and repair, transaction flow analysis and exception reporting.
• The Tradeshape single architecture can be extended to consolidate business silos by providing an up-to-the second single-window view on “At Risk” transactions across the entire enterprise.

Tel +353 (0)21 463 9374

Web www.tradeshape.com

Address
Unit 4, 2 Drury’s Avenue, Midleton, Co. Cork.

Taxback International provides services to international businesses which make it easier to do business overseas.

Products/Services
• International Payments for companies who pay or receive money from overseas, or buy and/or sell products or services overseas.
• Foreign VAT Refunds for companies who pay VAT on overseas expenses e.g. exhibitions, conferences, hotels, meals, warranties, telecoms, transport, diesel, etc.
• Travel Visas: Terrorism fears have lead governments to introduce new requirements for travel visas. Taxback International provides travel visa services to business travellers.

Key Benefits
• Taxback International’s regulated payments system provides a faster, easier, and cheaper means of international payment.
• A guarantee of lower transfer fees, better exchange rates, and much quicker transfers.
• Taxback International’s regulated payments system provides a faster, easier, and cheaper means of international payment with a guarantee of lower transfer fees, better exchange rates, and much quicker transfers.

Clients
BMW Sauber, Excel Centre, Fujifilm, Narutis, iBooks, Neopharm Inc, Siemens, Sulzer Chemtech, Televizja Polska, Tyco International.

Partners
3GSM, Barclays Bank, Gelco, IFP, Informa Telecoms & Media, LSO, Marriott hotels, STA Travel, Thistle hotels, Visit London.

Web www.taxbackinternational.com

Tel +353 (0)1 878 3361

Address
12-14 College Green, Dublin 2.

Sysnet Global Solutions is a consultancy and services company that delivers information security assurance to its clients.

Products/Services
Sysnet helps organisations implement ‘best practice’ in information security and ensures that risks arising from a compromise of information assets or operations are properly identified and addressed.

Key Benefits
• Sysnet’s operations are certified to the leading standard for information security, ISO 27001.
• Sysnet are certified to validate information security compliance with the payment Card Industry (PCI) data security standard, which includes the security requirements of all the major credit card associations.
• Sysnet have also developed a PCI compliance management portal which will generate automated security scans, issue automated reports for compliance and allow remote login.

Clients
Vodafone, Anglo Irish Bank, Fyffes, FBD Insurance, NTR.

Web www.sysnetglobalsolutions.com

Tel +353 (0)1 495 1300

Address
Unit 5, Grange Road Office Park, Grange Road, Rathfarnham, Dublin 16

SkillSoft is a provider of eLearning content and technology products for business and IT professionals.

Products/Services
• SkillSoft Content is an array of multi modal content to support all aspects of corporate learning including:
   o Business, IT and desktop skills courseware.
   o Legal and ES&h compliance courseware.
   o SkillSim business simulations.
   o Job Aids, skillbriefs, testprep, exams and mentoring.
• SkillSoft Technology is a flexible delivery system to enable learning within the daily flow of work and integration with other enterprise systems including:
   o Learning management system.
   o Virtual classroom.
   o Course customisation toolkit.
   o Search-and-Learn.

Key Benefits
• SkillSoft solutions are designed to link learning strategy to business strategy and to maximise human capital investments.
• Comprehensive learning solution, comprising high-quality learning resources and flexible technology approaches.

Clients
Accenture, AXA, PNC Financial Services, Booz Allen hamilton, Deloitte, ING, Mellon Financial, PSCU Financial Services.

Tel +353 (0)1 218 1000

Web www.skillsoft.com

Address
Belfield Office park, Clonskeagh, Dublin 4.

Shenick Network Systems provide communications test and measurement systems to ISP’s, telecom equipment vendors, enterprises and governments.

Products/Services
•Shenick’s diversifEye offers an integrated approach to network, application layer and security attack emulation.
Applications:
• Security. Test security infrastructure under regular high load traffic and attack conditions.
• Triple Play. Ascertain, on a per-viewer basis, what the IPTV performance of triple play service will be.
• Server Application. Test web servers, email servers, streaming, cache servers, load balancers and L4-7 switch performance under increasing user connection rates.
• P2P. Test how a p2p traffic shaping or mitigation device will actually work under high connection rates.
• Ethernet. Combine network + application layer testing to meet carrier grade Ethernet services QoS.
• IPv4 / IPv6. Test the performance of a hybrid Ipv4/Ipv6 network.
• Shenick’s servicEye offers the combined benefits of both a real-time passive monitor and active probe for each and every IpTV channel.

Key Benefits
• Greatly reduced customer churn.
• Increased ARPU by truly offering service differentiation through quality.

Clients
British Telecom, France Telecom, NTT Japan, Tellabs, Cisco, Juniper, Alcatel-Lucent.

Tel +353 (0)1 236 7002

Web www.shenick.com

Address
Brook house, Corrig Avenue, Dun Laoghaire, Co. Dublin.