Enterprise Ireland – Best Connected -

We have recently completed a programme around Managed IT Services for a bunch of our clients (EI) and we gathered some useful insights in to the whole area of delivering remotely managed IT Services. Late last year we identified the need for a greater focus on this area and felt there was a sufficient context around which to build something, in particular:

• Growing need from their customer base to reduce implementation costs and maintenance costs
• Growing acceptance of new service delivery models (such as SaaS and cloud computing).
• Reliable and ubiquitous broadband access, successful take-up of software delivery models and significant investment in next generation IT architecture is accelerating enterprise adoption of the IT as a service paradigm

As the SaaS model matures, fewer enterprises require the middleware – the onus of providing vital application integration is shifting to service providers  – Applications, processors, databases are becoming utilities and charged dynamically.

Our research identified that Financial services, public sector and manufacturing have heaviest spend in IT services and already 18% – 25% of companies using some form of managed IT service, with a further 37% – 48% either planning such a move or considering (source Datamonitor)

Early in the programme we had a discussion with each of the clients, most of whom had a strong desire to “get on” the cloud. Here is some of the thoughts that came back:

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Enovation Solutions is a business and information technology company providing professional services and managed solutions to the finance, government, health and education sectors.

Products/Services
• Project & Programme management – Providing clients with accredited PM professionals to delivery large complex projects, supported by a unique project support office.
• Software quality / Test consultancy – Offering test audits, test management, professional testers on-site as well as out-sourced test facilities. Test automation and tracking tools, based on open source products, and consultancy are also provided.
• Software development and support.
• Open source solutions – Enovation offer consultancy, hosting, training, integration and development, mainly in the areas of education, training and repositories.
• Moodle – As Moodle Partner, Enovation offers a full range of services designed to allow Moodle to provide educators with the best tools to create quality online learning courses.
• Repositories – Dspace, ePrints and Fedora. Implementing and customising repositories for Universities and libraries. The features of these products address storage and indexing of digital assets, archiving and preservation of digitised documents, on-line distribution of research material and automated workflow control of document & asset submission.

Key Benefits
• Experienced, accredited PM professionals managing complex projects.
• Cost-effective test solutions using best practise industry standards.
• Experienced team of open source developers with a deep understanding of the open source products, contributing regularly to the open source community.

Clients
Department of Social, Community and Family Affairs, Department of Justice, Equality and Law Reform, Forfas, An Garda Siochana, Dublin Airport Authority, An Cosan, South Dublin County Council, Department of Finance, Fingal County Council, Local Government Management Services Board, FAS, Salford City Council (UK), The Samaritans (UK), The Chief State Solicitors Office

Partners
RCSI Health Care Management, Moodle, JasperSoft. Mahara, How to Moodle

Web www.enovation.ie

Tel +353 (0)1 602 4784

Address
The Friary, Bow Street, Dublin 7

Origina is a leading IT managed services & solutions company providing innovative IT solutions to public & private organisations in various sectors within Ireland, UK, mainland Europe and the USA.

The mission of Origina, is to make ‘IT the Hero’ for their clients through Innovation, Dedication and Teaming.

Products & Services
- Consultancy: A recognised thought leader & trusted advisor, Origina are well placed to provide clients with expert IT advice & guidance in order to achieve optimum results from their IT environment.
- IT Solutions: Origina’s IT solutions help organisations derive greater value from IT. Their technology portfolio is best of breed and is constantly reviewed to ensure they have the right technology solutions for their clients.
- Teaming: Origina Teaming service can take many forms, with examples like their helpdesk support, virtual administrators, managed backups, managed Storage, 24×7x365 technical support, remote support and consolidated hardware maintenance and more.
- Training: Origina IT Training focuses on providing value-added IT training solutions to organisations throughout Ireland, Europe and Internationally. They are a trusted IBM training delivery partner, also delivering in-depth courses across a range of other vendor technologies offering insight and practical experience through an expert-led training approach.

Key Benefits
- Focused on maximising existing technology and skills investments.
- Increased agility within your IT infrastructure.
- Reduced cost of running your IT systems and associated operations.
- World class independent advice.
- Tailored best of breed IT solutions.
- Some of the industry’s best IT professionals within a range of different disciplines including High Availability, Server & Storage Virtualisation, Disaster Recovery, Private Cloud Infrastructures.
- Origina’s innovative approach and industry thought challenging leadership ‘Origina Thinking’ has seen them win numerous high profile awards including the 2010 European IT Excellence Award, ‘SMB Solutions Provider of the Year’.

Clients
Lakeland Dairies Group, European Fund Services (Société Générale Securities), Department of Education, Health Research Board, RSA Insurance, HSE South Eastern, Department of Justice, Equity & Law Reform, Omnipay, Galway University Hospitals (GUH), Cork City Council

Partners
IBM, Microsoft, VMware, Symantec, Compellent, Commvault, Riverbed and Oracle.

Web www.origina.com

Tel +353 (0) 1 2942300

Email info@origina.ie

Address
Unit 2 First Floor, Bracken Court, Bracken Road, Sandyford, Dublin 18.

AssetCo provides integrated outsourced and managed support services to the emergency and homeland securities markets. Its business is organised into three expert teams; Emergency Support Services, Emergency Resource Services and Emergency Equipment Services.

Products/Services
• Operational management.
• Risk transfer management.
• Supply chain management.
• Design and engineering services.
• Consulting and business support.

Key Benefits
• Interdependent partnering approach.
• Sustainable, resilient and dependable fully managed service.
• Covers all operational services, vehicles and equipment.

Clients
London Fire Brigade, Lincolnshire Fire and Rescue Service.

Partners
AS Fire and Rescue, Collins Youldon, Auto Electrical Service (AES), the Vehicle Application Centre (TVAC), Fire Safety Equipment (FSE), UVModular and RIG Systems.

Web www.assetco.com

Tel +353 (0)74 936 4800

Address
IDA Business Park, Lisfannon, Buncrana, Co Donegal.

International Student Payments Service is part of The Taxback Group. International Student Payments Service (ISPS) is an easy-to-use fee payments system that enables international students and agents to pay for university fees in a faster cheaper way than using the international banking network. ISPS is designed to streamline the fee payment process.

Products & Services
The ISPS service offering is a 3 step process:
• The student simply logs on to the chosen college website and registers their details.
• The student makes a payment into our bank account in their home country in their home currency.
• The college will receive the exact course fee amount in their bank account within 48 hours.
• ISPS also works in reverse in the case of student refunds. Agents’ commission may also be paid by this process.

Key Benefits
• No international transfer fees, guaranteed better exchange rates and elimination of stress for students due to reduced transaction time.
• It helps improve communications and performance, efficiently and safety while securing sending 100% of the fees due to the university, with no additional cost to the agent or student.
• Colleges receive exact payments in local currency more quickly, reducing administrative work, increasing earned interest and improving reputation amongst international student community.

Clients
University of Limerick, University College Cork, Dublin Insitute of Technology, National University of Ireland, Maynooth.

Web www.studentfees.ie

Tel (01) 8872892

Address
12-14 College Green, Dublin 2

Celtrino specialises in business process and supply chain document automation solutions.

Products/Services
Celtrino’s Smart Admin solution set is comprised of 5 solutions:
• Price & Product Alignment: Eliminates manual procurement processes and costs in the procure-to-pay cycle.
• Order: Combines speed and accuracy with automated processing to deliver real time access to 100% accurate order information.
• Deliver: Dramatically reduces errors and disputes by providing immediate electronic proof of delivery information for both trading partners.
• Invoice: Automates paper invoicing and delivers 50-80% cost savings and efficiencies as well as real-time visibility of your financial performance.
• Ledger Alignment: Delivers effective cash flow management by automatically identifying exceptions between the creditors’ and debtors’ ledgers of trading partners.

Key Benefits
• Reduce Costs in Key Business Processes: Automation delivers significant cost reductions by eliminating manual inputting of data, print and postage, dispute resolution, hardware and IT, and a variety of other business costs.
• Better Cash Flow Management: As key processes are automated.
• Eliminate Manual Administrative Processes: All documents are automatically routed and staff only intervene on an exception basis.
• Reduction in Dispute Resolution in all Departments: Issues pertaining to the supply chain are flagged and relevant departments can act accordingly.
• Improve Decision Making Process and Competitiveness.
• Real Time Visibility of Trading Cycle Metrics: Up-to-the-minute business performance metrics so clients can take corrective action to address cash flow or supply chain bottlenecks.
• Eliminate Paper: By automating the exchange and processing of business transactions you eliminate the need to track, trace and store printed documents.

Clients
Unilever, Campbell Catering, Pat the Baker, Musgrave Group, Beaumex, Barry Group, BWG Foods, HSE, Londis Group and Gala Retail Services.

Partners
Microsoft, InterXion

Web www.celtrino.ie

Tel +353 (0)1 873 9900

Address
Unit 5, Parnell Business Centre, 125 Parnell Street, Dublin 1