Enterprise Ireland – Best Connected -

We have recently completed a programme around Managed IT Services for a bunch of our clients (EI) and we gathered some useful insights in to the whole area of delivering remotely managed IT Services. Late last year we identified the need for a greater focus on this area and felt there was a sufficient context around which to build something, in particular:

• Growing need from their customer base to reduce implementation costs and maintenance costs
• Growing acceptance of new service delivery models (such as SaaS and cloud computing).
• Reliable and ubiquitous broadband access, successful take-up of software delivery models and significant investment in next generation IT architecture is accelerating enterprise adoption of the IT as a service paradigm

As the SaaS model matures, fewer enterprises require the middleware – the onus of providing vital application integration is shifting to service providers  – Applications, processors, databases are becoming utilities and charged dynamically.

Our research identified that Financial services, public sector and manufacturing have heaviest spend in IT services and already 18% – 25% of companies using some form of managed IT service, with a further 37% – 48% either planning such a move or considering (source Datamonitor)

Early in the programme we had a discussion with each of the clients, most of whom had a strong desire to “get on” the cloud. Here is some of the thoughts that came back:

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Origina is a leading IT managed services & solutions company providing innovative IT solutions to public & private organisations in various sectors within Ireland, UK, mainland Europe and the USA.

The mission of Origina, is to make ‘IT the Hero’ for their clients through Innovation, Dedication and Teaming.

Products & Services
- Consultancy: A recognised thought leader & trusted advisor, Origina are well placed to provide clients with expert IT advice & guidance in order to achieve optimum results from their IT environment.
- IT Solutions: Origina’s IT solutions help organisations derive greater value from IT. Their technology portfolio is best of breed and is constantly reviewed to ensure they have the right technology solutions for their clients.
- Teaming: Origina Teaming service can take many forms, with examples like their helpdesk support, virtual administrators, managed backups, managed Storage, 24×7x365 technical support, remote support and consolidated hardware maintenance and more.
- Training: Origina IT Training focuses on providing value-added IT training solutions to organisations throughout Ireland, Europe and Internationally. They are a trusted IBM training delivery partner, also delivering in-depth courses across a range of other vendor technologies offering insight and practical experience through an expert-led training approach.

Key Benefits
- Focused on maximising existing technology and skills investments.
- Increased agility within your IT infrastructure.
- Reduced cost of running your IT systems and associated operations.
- World class independent advice.
- Tailored best of breed IT solutions.
- Some of the industry’s best IT professionals within a range of different disciplines including High Availability, Server & Storage Virtualisation, Disaster Recovery, Private Cloud Infrastructures.
- Origina’s innovative approach and industry thought challenging leadership ‘Origina Thinking’ has seen them win numerous high profile awards including the 2010 European IT Excellence Award, ‘SMB Solutions Provider of the Year’.

Clients
Lakeland Dairies Group, European Fund Services (Société Générale Securities), Department of Education, Health Research Board, RSA Insurance, HSE South Eastern, Department of Justice, Equity & Law Reform, Omnipay, Galway University Hospitals (GUH), Cork City Council

Partners
IBM, Microsoft, VMware, Symantec, Compellent, Commvault, Riverbed and Oracle.

Web www.origina.com

Tel +353 (0) 1 2942300

Email info@origina.ie

Address
Unit 2 First Floor, Bracken Court, Bracken Road, Sandyford, Dublin 18.

Avnet Client Solutions provides bespoke application development, Business Intelligence, SAP and Business Service Management solution services. We have over 1000 projects to our name across all sectors.

Products/Services

• Application Development:  Specialising in the design, development, implementation and support of custom solutions with emphasis on Java and .NET core platforms.
• Business Intelligence: Design, build and deployment of medium and large scale data warehouses with a variety of front end tools such as Business Objects and Microstrategy.
• IT Service Management: Using software from the BMC product portfolio.
• Enterprise Resource Planning: SAP integrated business applications across a wide range of disciplines.

Key Benefits
Over 16 years in business with 100% success in project delivery. A strong reference base spread across a wide range of industries in Europe and USA. Teamed with global business partners with skills to contribute to corporate growth strategies. Part of the Avnet Inc Group since 2008.

Clients
Elan Corporation, ACC Bank, AIB, Bank of Ireland, Davy, EBS, GiftVoucherShop, B&B Ireland, Global Refund, Meteor, Intel, Vodafone, Takeda, Glanbia, OpenHydro, O2, Sumitomo Bank, Ulster Bank, FBD, Aviva, Cork County Council, Wexford County Council

Partners
Microsoft, SAPBusiness Objects, Microstrategy, Sybase, Teradata, BMC Software, xMatters,

Tel +353 (0)1 620 4800
+353 (21) 452 1000

Web www.ts.avnet.com/clientsolutions

Address
14 Joyce Way, park West Business Park, Dublin 12
National Software Centre, Mahon, Co. Cork

Webfactory are web design and internet development business consultants. The company have extensive web development experience gained over the past 14 years.

Products/Services
• Web sites and applications.
• Web development tools.
• Flash presentations.
• Online advertising.

Key Benefits
Webfactory work with their clients at a strategic level. Their clients have experienced:
• Increased turnover.
• Increased site traffic.
• Reduced costs.
• Overall improvement in their business.

Clients
Bord Gais Energy Supply (Irish Gas), Ireland.com, MyHome.ie, VIVAS Health, University College Dublin, DCU, Mars Electronics International, Severn Trent Water.

Partners
Microsoft Ireland.

Web www.webfactory.ie

Tel +353 (0)1 678 9992

Address
10 Fitzwilliam Street Upper, Dublin 2.

Cúram Software is the leading provider of Social Enterprise Management (SEM) software solutions for social enterprises globally, including health and human services, workforce services and social security organizations. With Cúram, agencies can immediately reap the benefits of an outcomes-driven integrated service delivery model.

Products/Services
The Cúram Business Application Suite is a comprehensive COTS solution designed for social enterprises. The multi-layered suite is designed specifically for the unique business processes & goals associated with social enterprises.

Key Benefits
• Incorporates more than 3,000 best practice business processes and rules
for the unique requirements of social enterprises.
• Technology refresh, regulatory updates and on-going enhancements.
• Supports Global requirements.
• System Integrator Independence.

Clients
United Kingdom Department of Work and Pensions, the Island of Guernsey Social security department, California department of social services and New Zealand ministry of social development.

Partners
Accenture, CGI, EDS, IBM, HP, Cognus, Oracle, SAP.

Web www.curamsoftware.com

Tel +353 (0)1 432 3000

Address 15 Joyce Way, Parkwest Business Park, Dublin 12.

Storm Technology is a provider of Information Worker (IW) business solutions based on the Microsoft product portfolio to industry segments including the public sector, financial services, ICT, construction and manufacturing.

Products/Services
• Technology consulting.
• Systems analysis and design.
• Software consulting.
• Project management.
• Solution development.
• Support services.

Key Benefits
• Design and deliver technology-based business solutions.
• Track record of delivering on their commitments.

Clients
Bus Eireann, Canada Life, Eircom, Hibernian, ESB, SEMO, MIBI, Nortel, Microsoft, The TAS Group, Irish Life & Permanent, AIB, Bank of Ireland, National University of Ireland, Galway, Cork County Council, Dublin County Council, Marine Institute, Forfás, Eirgrid, Western Care, Davy Stockbrokers.

Partners
Microsoft Gold Certified Partner; K2, Nintex, HiSoftware.

Web www.storm.ie

Tel +353 (0) 91 509 770

Address
Galway Business Park, Upper Newcastle Road, Dangan, Galway.

Colman provides a range of IT Solutions and Services to blue chip customers.

Products/Services
• Cognos Business Intelligence and Performance Management.
• WMS (Warehouse Management Systems).
• ERP/Financial Management Software with Microsoft Dynamics NAV (formerly Navision).
• Microsoft Dynamics CRM (Customer Relationship Management). Inovis EDI.
• CIMS – Mobile Solutions (Sales Force Automation).
• Microsoft Business Intelligence.
• IBM iSeries – infrastructure & systems management services.
• IBM Websphere.
• Business & Technical Consultancy Services.

Key Benefits
• Highly trained and experienced professionals.
• Business issue led approach.
• “Best of Breed” products and people based services.

Clients
Dublin Port, Cork County Council, Labour Court, Irish Rail, Teagasc.

Partners
IBM, Cognos, Microsoft Business Solutions Partner, NAV (formerly Navision), Inovis (EDI), Principal Systems (WMS).

Web www.colman.ie

Tel +353 (0)25 32211

Address
Cork Road, Fermoy, Co Cork.

Emex is a leading developer of software applications that minimise exposure to operational and compliance risks. The web based Emex solution enables organisations to leverage IT to centralise and automate all process operations relating to Health, Safety and Risk Management.

Products/Services
Emex’s products include the following:
• Emex Risk Management Module.
• Emex Incident, Accident and Claims Reporting.
• Emex Mobile Audit.
• Emex Training.
• Emex Plant and Machinery.
• Emex HR.

Key Benefits
• Standardisation of business processes.
• Standardisation of information delivery.
• Improve speed of internal reporting.
• Improvement in productivity.
• Reduce costs.
• Improve Compliance.

Clients
Tullow Oil plc, CRH, Arena Housing Association, Aer Lingus, McNamara Construction, OPW, Dept of Transport, Limerick Co Council, Herfordshire Housing, Bowen Construction, Kilsaran Concrete.

Partners
Microsoft.

Web www.emex.com

Tel +353 (0)1 213 4900

Address
Unit 5, the Courtyard Business Centre, Orchard Lane, Blackrock, Co Dublin

ieComputerSystems Ltd is an Irish owned software development company based in Dublin. ieComputerSystems are committed to helping our clients achieve their business objectives through imaginative and innovative software development.

Products/Services
ieSupportManager:  Is a fully featured desktop & web based helpdesk system. Features include:
• A web interface
• Email notifications
• Email logging
• Knowledgebase
• Contract management facilities and a comprehensive suite of reports.
• ieSupportManager: Allows users to add to and search its knowledgebase and prioritise, sort and filter issues, allows the user to identify unusual issues track trends and provides a comprehensive suite of reports.
Bespoke Software Development and IT Consultancy Including:
• System analysis and design
• Project management
• IT Consultancy
• Programming languages including: C#, PowerBuilder, Delphi, Java, VBScript, .Net and Clipper
• Legacy system migration to windows and Maintaining legacy systems (including DOS & Clipper applications for example)

Key Benefits
• ieSupportManager Helpdesk helps organisations, large and small, to efficiently manage their customer service desk.
• ieComputer Systems: Attention to detail and holistic approach ensure that even the most complex project is managed appropriately.
• ieComputer Systems: Help clients locate, investigate, evaluate and select the solution that best fits their needs.

Clients
RTE, ESB, Department of Social, Community and Family Affairs, PCO Manufacturing Ltd, Irish Cement, Ashbourne Timber, Carlow County Council, Leitrim County Council plus ieSupportManager clients in over 27 countries worldwide.

Partners
Microsoft

Web www.iecomputersystems.ie

Tel +353 (0)1 864 8720

Address
 Unit 38, North Park, Finglas, Dublin 11.

iSite are a innovative software-plus-services company who help plan, create and deploy IT solutions that bring business value. iSite have a strong track record in solution delivery across Healthcare, Pharmaceutical, Telecommunications, Retail and the Public Sector.

Products & Services
• Business Intelligence and Analytics.
• Custom Solution Design & Implementation.
• Innovation Management.
• Mobile Apps / Text Services / Websites.
• Office Collaboration.
• Project & Program Management.
• System and Data Integration (including legacy systems).
• Software Services: .NET, Biztalk, Azure, Microsoft SharePoint, Dynamics CRM / xRM, Java, Tibco, Oracle, SQL Server, DI-Diver, Microsoft BI,LAMP / Joomla.

Key Benefits
• Proven track record of working in the Public sector.
• Flexible approach to engagements ensures a focus on the client needs.
• Set targets on Business Value – measure before and after the project.
• Teams who work both with legacy and the latest technologies.

Clients
Dept of Education and Science, Dept of Social and Family Affairs, Commission for Taxi Regulation, Science Foundation Ireland, Intel, Vodafone, Cahill May Roberts, Novartis, Smith & Nephew, Johnson & Johnson, Pfizer, Londis.

Partners
Microsoft Gold Partner, Hewlett Packard, IBM, VMWare, Dimensional Insight.

Web www.isite-solutions.com

Tel + 353 1 6204400

Address
Unit A1, Hume Center, Park West, Dublin 12

QMS Software is an international provider of customer care software. The ulysses CRM software suite offers powerful complaints and feedback capabilities that allow for rapid customisation and appeal to both the SME sector and large organisations. It is also a leading service management system that is used by organizations that utilize field service engineers.

Products/Services
• Ulysses Enterprise: Created for larger organisation’s needing scalable CRM and Service solutions.
• Ulysses Professional: Retains the functionality of enterprise edition whilst being highly customisable for smaller users.
• Ulysses Workgroup Edition: Designed for workgroups within a business.

Key Benefits
• Tailored CRM solutions for individual business and scale requirements.
• Analytics and business capabilities.
• Easily Integrated.
• Short Training Period.
• Exceptional value with a rapid and proven return on investment.

Clients
Enterprise Ireland, IDA Ireland, Dublin City Council, The Revenue Commissioner, Cable & Wireless, Communications Regulator, Bank of Ireland, KBC, Acorn Life, The Rotunda Hospital, Irish Medicines Board, Cuisine de France, Mazda Motors Germany, OKI Systems, Pensions Board, Primark (Penneys), Supermacs, Mater Hospital and Fortis.

Partners
Microsoft

Web www.qms-software.com

Tel +353 (0)1 6854830

Address
Brook House, Corrig Avenue, Dun Laoghaire, Co. Dublin, Ireland.