Archive for the ‘Customer Management & Analysis’ Category
Zarion is specifically focused on the financial services sector and specialises in improving human centric processes.
Products/Services
TouchPoint2 is Zarion’s process optimisation software for the banking, insurance and capital markets industries.
• Loans/insurance customer enrolment.
• High value processes such as swap payments.
• High volume, low value processes such as claims settlements.
• Zarion’s business process consulting organisation aligns strategic objectives with operations and business processes.
• Zarion’s Lifetime Support team provides ongoing support for customers.
Key Benefits
• Build on rather than replace, existing work management platforms including Global 360’s Execute360
• Achieve quick implementations.
• Reduce long term support and maintenance overheads.
• Require minimal customisation.
• Reduce or eliminate custom build and integration work.
Clients
AIB, Bank of Ireland, GMAC Commercial Finance, Irish Life and Permanent, ING Group.
Partners
Microsoft, Kofax and Global 360.
Tel +353 (0)1 240 5200
Web www.zarion.com
Address
Marine House, Clanwilliam Place, Dublin 2.
Published January 11th, 2009 by eiclientprofiles in Capital Markets, Common Services, Compliance/Corporate Governance, Customer Management & Analysis, Documentation, Workflow & Process Management, Finance Sector, Imaging/Archiving & Retrival, Insurance, Management, Mortgages; Credit & Loans; Claims, Organisation & Business Process Management, Product Management, Products & Admin Processing; Operations; Custody, Services, Software | Post a Comment »
Vulcan Solutions offers an integrated platform for companies that sell insurance, loans and other financial services through call centres, the Internet or retail channels.
Products/Services
Vulcan offers an end-to-end system that incorporates:
• Policy management.
• Loan management.
• Accounting and billing.
• Workflow.
• CRM.
• Correspondence management.
Key Benefits
• Automate and streamline operations.
• Develop and integrate distribution channels.
• Put customers at the centre of their business.
Clients
Hibernian Insurance, One Direct, Safeway Group (USA) and CitiFinancial.
Partners
Microsoft Certified partner, Idiom, Alltech Communications.
Tel +353 (0)91 781 781
Address
Vulcan house, parkmore East Business park, Galway.
Published January 11th, 2009 by eiclientprofiles in Common Services, Customer Management & Analysis, Documentation, Workflow & Process Management, Finance Sector, Insurance, Mortgages; Credit & Loans; Claims, Product Management, Software | Post a Comment »
Phoenix Technology group delivers enterprise content management and business process management solutions to the financial services sector.
Products/Services
• Claims management solutions.
• Loan origination and approval solutions.
• Customer service solutions.
• Electronic document and records management solutions.
Key Benefits
• Phoenix integrates to line-of-business systems using a range of technologies including .NET, Java and XML.
Phoenix employs a unique project delivery approach:
• Reduce claims cycle times.
• Identify and reduce claims leakage.
• Approve loans rapidly.
• Increase productivity.
• Provide real-time management information including:
o Service levels.
o Productivity.
o Costs.
o Pipeline activity.
o Workload balancing.
Clients
AXA Life, Winterthur Life, Allianz, Canada Life, Royal & SunAlliance, Commonwealth Bank of Australia, First Assist, Landesbausparkasse (LBS).
Partners
Oracle, Global 360, IBM, FileNet, Microsoft, Kofax.
Tel +353 (0)1 670 7722
Web www.phoenix.ie
Address
32-34 Castle Street, Dublin 2.
Published January 8th, 2009 by eiclientprofiles in Banking, Common Services, Contact Centre, Customer Management & Analysis, Documentation, Workflow & Process Management, Finance Sector, Imaging/Archiving & Retrival, Insurance, Management, Mortgages; Credit & Loans; Claims, Organisation & Business Process Management, Product Management, Products & Admin Processing; Operations; Custody, Services, Software | Post a Comment »
Orbism simplifies the management of virtualised and physical environments through automation thereby providing better utilisation and availability of machine resources.
Products/Services
• ORBISM provides enterprise level consultancy from design through to deployment and also deliver skills transfer through bespoke training programs.
• ORBISM adopts a service oriented architecture (SOA) approach to systems design.
• ORBISM delivers automation solutions that deliver business priorities and provide a fully integrated management solution, controlling hardware, and virtualisation software and application servers.
• ORBISM’s solutions are business led and apply leading products from Cassatt (Collage) and BEA (Weblogic product suite).
Key Benefits
• ORBISM is recognised as a specialist in J2EE applications deployment, meeting rigorous non-functional requirements of performance, scalability and reliability.
• Simplified management of virtualised and physical environments
Clients
Royal and Sun Alliance, ICON plc, BEA systems, William Hill, Zurich and Credit Suisse.
Partners
BEA Systems, Intel, Cassatt Corp.
Tel +353 (0)1 678 8238
Web www.orbism.com
Address
60 Fitzwilliam Square, Dublin 2.
Published January 7th, 2009 by eiclientprofiles in Common Services, Customer Management & Analysis, Finance IT Services, Finance Sector, Infrastructure Services, Integration Tools/Services, Software, Support, Training | Post a Comment »
Norkom Technologies is a provider of innovative financial crime and compliance solutions to the global financial services industry. Its solutions enable organisations to detect and combat financial crime reducing their operational losses and addressing the industry’s ever-changing global compliance and regulatory requirements.
Products/Services
Norkom’s solutions are used by clients across the world in the retail banking, insurance and investment banking sectors to combat financial crime.
• Anti money laundering solutions.
• Risk based customer due diligence.
• Enterprise investigation management.
• Fraud detection and prevention solutions.
• Market abuse and timing solutions.
• Watch list management solutions.
• Identity theft solutions.
Key Benefits
• Norkom enables organisations to take intelligent action, control their defences and evolve their strategies against financial crime.
• Cost effective solution is proven to reduce financial losses, protect reputation and improve operational efficiencies.
• Norkom offers a comprehensive set of solutions which can be scaled and customised to meet clients’ current and future needs.
Clients
Credit Agricole, Standard Chartered Bank, Erste Bank, HSBC Bank, Bank of Montreal, ING Direct, Fortis Bank Group, KBC Bank, Rabobank, National Australia Group (Europe), Visa (Europe), EuroClear, Travelex, New York Clearing House, DTCC, Western Union, Allied Irish Bank.
Partners
Norkom has a global network of value added integration and configuration partners.
Tel +353 (0)1 873 9600
Web www.norkom.com
Address
55 Strand Street Great, Millennium Walkway, Dublin 1.
Published January 7th, 2009 by eiclientprofiles in Capital Markets, Compliance/Corporate Governance, Customer Management & Analysis, Finance Sector, Infrastructure Services, Insurance, Management, Security, Software | Post a Comment »
Metis Solutions develops front office technology solutions for financial services in the areas of cross sales optimisation, sales performance management, compliance and CRM.
Products/Services
• Frontline is a sales tool that enables branch staff to systematically identify the financial needs of a client and provides a framework for the early conversion of those needs into sales in a compliant manner.
• Tracer enables insurance brokers and independent financial advisers to systematically identify the client’s financial needs and provides appropriate product planners and recommendations to convert those needs into sales.
• Business Process Consulting for clients requiring assistance with industry benchmarking, increasing cross sales, branch renewal, process improvement, CRM and using data effectively.
Key Benefits
• A needs based selling approach.
• Using a collaborative, consultative approach to build trust.
• Capturing client information in a compliant and structured way and providing a framework to ensure consistent, regular client follow up.
• Acting as a guard against mis-selling.
• Raising the level of performance of front-line branch staff irrespective of skill or experience.
• Help businesses to adapt quickly to changes driven by regulation, competition and new products.
Clients
AIB, New Ireland Assurance, First Active, Open Financial Services, IIB.
Tel +353 (0)91 470 312
Address
Unit 2, Centrepoint Building, Liosban Business park, Tuam Rd, Galway.
Published January 7th, 2009 by eiclientprofiles in Customer Management & Analysis, Finance Sector, Insurance, Mortgages; Credit & Loans; Claims, Product Management, Software, Wealth Management | Post a Comment »
Inish Technologies helps organisations to plan for and implement CRM.Inish works with fixed line telecommunications organisations, mobile telecommunication providers, financial services organisations and retail organisations.
Products/Services
• The Concynity Suite drives corporate marketing from the development of the strategic corporate and brand plan to its tactical implementation as part of a workflow process.
• Inish Technologies improves data quality and develops data maintenance.
• Designs, builds and enhances network and database infrastructures.
• Build and deploy effective application solutions.
• Define and implement both above and below the line processes and campaigns.
Key Benefits
• Enhancing CRM helps clients to make the best use of their existing CRM infrastructure.
• Management Support provides management with an expert view of their options in developing a CRM capability, or when developing strategy or evaluating emerging technologies.
• Business Support provides business support services for organisations wishing to outsource some key aspects of their technology-enabled marketing or underlying infrastructure.
Clients
Accenture, Nokia , Eircom, Bank pekao Unicredito (poland), Plumbline Ltd (UK), Reflections (UK) Ltd., Bank of Ireland Capital Markets, Norwich Union (UK), Alliance and Leicester (UK), Canadian Tire Financial Services (Canada), UniCredito Italino (Italy), Orange poland (poland), E*Trade (US), Abbey National (UK), Bank of Scotland, Deutsche Bank (Germany), DTAC (Thailand), Rabobank (Holland), Banco Comercial Portugues (Portugal), ABSA Bank (South Africa), UBS (Switzerland).
Tel +353 (0)1 671 1608
Web www.inish.com
Address
111 Lower Rathmines Road, Rathmines Dublin 6.
Published January 6th, 2009 by eiclientprofiles in Common Services, Customer Management & Analysis, Data Warehousing/Data Services, Finance Sector, Software | Post a Comment »
Idiro Technologies provide software for market automation, customer relationship management and data mining/analysis for the communications sector.
Products/Services
• Idiro Customer Intelligence analyses the behavioural activity of social networks. Through this, marketeers can deliver data driven viral marketing.
• Idiro Next Best Activity automatically installs marketing intelligence into the marketing process. It is a comprehensive offer management system designed to enhance sales, care, loyalty and save offers through centralised intelligent information processing.
Key Benefits
• Ability to influence and predict customer behaviour.
• Optimisation of acquisition and retention strategy.
• Strengthening of customer loyalty.
• A highly scalable solution for even the largest networks.
Idiro Next Best Activity:
• Technical and business flexibility.
• Ability for targeted and more effective marketing strategy.
• Real-time ability to prevent service bottlenecks.
• Customer service becomes proactive rather than reactive.
Clients
Vodafone, ESB, proximus.
Partners
HP, Symbian, Microsoft, Sybase and MySQL.
Tel +353 (0)1 443 3696
Web www.idiro.com
Address
Synergy Centre, ITT Dublin, Tallaght, Dublin 24.
Published January 4th, 2009 by eiclientprofiles in Common Services, Customer Management & Analysis, Data Warehousing/Data Services, Finance Sector, Software | Post a Comment »
Client Solutions provides bespoke application development and data warehouse design services.
Products/Services
• Enterprise Resource Planning: SAp integrated business applications across a wide range of disciplines.
• Application Development: Specialising in the design, development, implementation and support of custom solutions with emphasis on Java and .NET core platforms.
• Business Intelligence: Design, build and deployment of medium and large scale data warehouses with a variety of front end tools such as Business Objects and Microstrategy.
• IT Service Management: Using software from the BMC product portfolio.
• System® as an application platform and development environment for delivering workflow-based applications.
• eCRM – KAN: provides a range of CRM solutions focused on improving the customer experience of interacting with an organisation by making available the information they require as quickly and accurately as possible.
Key Benefits
Over 10 years in business with 100% success in project delivery. A strong reference base spread across a wide range of industries in Europe and USA. Teamed with global business partners with skills to contribute to corporate
growth strategies. part of the horizon Technology Group plc.
Clients
ACC Bank, AIB, Bank of Ireland, Davy Stockbrokers, EBS, Equitant, First Active, Global Refund, Goodbody, Scottish provident, Intel, Vodafone, O2, Digicel, Sumitomo Bank, Ulster Bank, FBD, hibernian, Lifetime.
Partners
Microsoft, SAp, Silverstream Technology, Microstrategy, Sybase, Embarcadero Technologies, BEA, Remedy, BMC.
Tel +353 (0)1 620 4800
Web www.clients.ie
Address
14 Joyce Way, park West Business park, Dublin 12
Published January 4th, 2009 by eiclientprofiles in BI, Reporting & MIS, Bespoke/Custom Software Development, Common Services, Customer Management & Analysis, Data Warehousing/Data Services, Finance Sector, Management, Software | Post a Comment »
CashCollector is a provider of software that optimises the effectiveness of any credit control department. Recognising the critical importance of communication with debtors in order to get paid promptly, CashCollector was founded in 2006 by a team of pioneers with a background in successfully applying intelligent but simple-to-use software solutions to business issues.
Products/Services
CashCollector software can link into accounting systems, present invoices and statements electronically and when invoices become overdue, it automatically steps in to communicate in a personal manner with customers. Customers will feel they are in a one-to-one conversation with credit control staff and as a result they will pay sooner.
Key Benefits
• Cheaper invoice and statement delivery.
• Fewer billing queries.
• Bad debt reduction.
• Lower collection costs
• Reduced collection agency fees.
• Improved working capital.
• Lower days sales outstanding (DSO).
Clients
Imagine Mobile, Golden pages, eircom Business Systems.
Partners
NCO Group, Real Solutions North America.
Sage Resellers
ADP Solutions, Advent, highTower, Baass Solutions, SWK Technologies, MIS Group, Socius, Terrell.
Tel +353 (0)1 240 2530
Address
The Digital hub, 157 Thomas Street, Dublin 8
Published January 4th, 2009 by eiclientprofiles in Customer Management & Analysis, Debt Management, Finance Sector, Management, Software | Post a Comment »
Econiq is a developer of software that uses existing business applications. Econiq’s software allows for the support of staff by providing real time prompts and recommendations which are transaction specific.
Products/Services
• IQ Front line: A set of tools that interact with a company’s own applications to help front line staff respond to customers with more relevant recommendations and more focused service.
• IQ Visibility: performance management tracking and reporting.
• IQ Configure: A set of user friendly configuration and implementation tools.
Key Benefits
• Increases closed sales and referrals.
• Enhances productivity to empower employees.
• Strengthens sales effectiveness.
• Improves employee satisfaction and retention.
• Creates customer satisfaction, loyalty and confidence.
Clients
Targeting banks and financial institutions.
Partners
S1, NSS Corp.
Tel +353 (0)91 745 575
Web www.econiq.com
Address
Galway Technology Centre, Mervue Business park, Galway.
Published January 4th, 2009 by eiclientprofiles in Banking, Branch & ATM, Contact Centre, Customer Management & Analysis, Finance Sector, Internet, Software | Post a Comment »
Deep-insight’s online assessment tools are used to assess and improve business relationships with customers, employees, channel partners and suppliers.
Products/Services
• Deep-Customer-Insight is a B2B assessment tool that identifies potential account defections before they happen.
• Deep-Organisation-Insight identifies employee issues before they become industrial relation issues.
• Deep-Channel-Insight ensures that you know the real value of your third party channel relationships.
• Deep-Supplier-Insight enables companies to build stronger relationships with key suppliers and outsource partners.
Key Benefits
• Improved customer revenues and account management.
• Improved employee commitment and performance.
• Stronger channel and supplier relationships.
Clients
AIB, Atos Origin, AXA, Bank of Scotland (Ireland), hasbro, Irish Life, KBC, Reed Elsevier, Renault, Suncorp.
Tel +353 (0)21 230 7025
Address
National Software Campus, Mahon, Cork.
Published January 4th, 2009 by eiclientprofiles in Customer Management & Analysis, Finance Sector, HR, Software, Support | Post a Comment »
Fineos provides enterprise software solutions for insurance, ‘bancassurance’, and government. Their solutions address core business processing requirements including claims & case management, CRM, new business/underwriting, and policy administration. The company has offices in Ireland, North America, Europe and Australasia.
Products/Services
Fineos solutions enable governmental insurance providers to streamline their operations while delivering exceptional service. Their solutions support institutions that deal with bodily injury, compulsory third-party (CTP) and work cover insurance.
Key Benefits
• Automate repetitive tasks according to best-practice reducing the risk of costly human error.
• Comprehensive customer and case information, empowering agents to provide superior customer service.
•A flexible infrastructure for new product introduction, legacy enrichment, and business transformation.
Clients
Accident Compensation Corporation (ACC), New Zealand, Lifetime Care & Support Authority (LTCSA) Australia, Manitoba Public Insurance (MPI) Canada, Road Accident Fund (RAF) South Africa, Transport Accident Commission (TAC) Australia, WorkSafe Victoria Australia.
Partners
IBM, Hewlett-Packard, Fujitsu, Computer Sciences Corp, Oracle, Sun Microsystems.
Web www.fineos.com
Tel +353 (0)1 639 9700
Address
Pembroke House, 8-10 Lower Pembroke Street, Dublin 2.
Published December 10th, 2008 by eiclientprofiles in Brand and Customer Care, Case Management Systems, Common Services, Core Systems, Customer Management & Analysis, Documentation, Workflow & Process Management, Finance Sector, Imaging/Archiving & Retrival, Insurance, Management, Mortgages; Credit & Loans; Claims, Organisation & Business Process Management, Product Management, Products & Admin Processing; Operations; Custody, Public Sector, Semi-state & Federal Government, Services, Software | Post a Comment »
QMS Software is an international provider of customer care software. The ulysses CRM software suite offers powerful complaints and feedback capabilities that allow for rapid customisation and appeal to both the SME sector and large organisations. It is also a leading service management system that is used by organizations that utilize field service engineers.
Products/Services
• Ulysses Enterprise: Created for larger organisation’s needing scalable CRM and Service solutions.
• Ulysses Professional: Retains the functionality of enterprise edition whilst being highly customisable for smaller users.
• Ulysses Workgroup Edition: Designed for workgroups within a business.
Key Benefits
• Tailored CRM solutions for individual business and scale requirements.
• Analytics and business capabilities.
• Easily Integrated.
• Short Training Period.
• Exceptional value with a rapid and proven return on investment.
Clients
Enterprise Ireland, IDA Ireland, Dublin City Council, The Revenue Commissioner, Cable & Wireless, Communications Regulator, Bank of Ireland, KBC, Acorn Life, The Rotunda Hospital, Irish Medicines Board, Cuisine de France, Mazda Motors Germany, OKI Systems, Pensions Board, Primark (Penneys), Supermacs, Mater Hospital and Fortis.
Partners
Microsoft
Tel +353 (0)1 6854830
Address
Brook House, Corrig Avenue, Dun Laoghaire, Co. Dublin, Ireland.
Published February 24th, 2008 by royscannell in Business Intelligence, Case Management Systems, Customer Management & Analysis, Finance Sector, IT Services, Public Sector, Software | Post a Comment »
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