Enterprise Ireland – Best Connected -

Quest Computing supplies mission-critical database systems, focusing on Grant & Case Management adhering to ISO-9000 and 9001 standards.

Products/Services
The Award Information Management System (AIMS) is an enterprisewide grant and case management system for funding and grant making organisations. It controls all aspects of the grant management process – from initial request, through assessment and recommendations, to authorisation, payment and subsequent monitoring of outcomes.

Key Benefits
• Life-cycle management of the grant / case process.
• Permission based security allowing full or partial access to screen data.
• Configuration of AIMS with unique process routing workflows.
• Completely web-based, compliant with WAI/W3C accessibility guidelines.

Clients
Health Service Executive, Irish Research Council for Science, Engineering & Technology, The Heritage Council, Dublin City Council, The Courts Service, The Land Registry, Department of Science & Education, Department of Trade, Enterprise & Employment, Department of Community Rural and Gaeltacht Affairs, Diageo, Bank of Ireland, Arts Council England.

Partners
Oracle, IBM.

Web www.quest.ie

Tel +353 (0)1 679 9933

Address
Ushers Court, 29-30 Ushers Quay, Dublin 8.

GlobeTech provide civil enforcement and parking management solutions to Local Authorities. GlobeTech prides itself on its customer focus, from initial specification through to implementation and ongoing support.

Products/Services
GlobeTech’s solution progresses parking tickets from issue to final payment or closure. It allows reporting and searching of cases at all stages and has optional modules such as permit and clamping. The GlobeTech solution aims to meet the needs of all those involved in parking enforcement, from the parking team through to legal, finance and customer service teams.

Key Benefits
• Streamlined collection process.
• Improved productivity, greater efficiency.
• Management Information.
• Allows auditing of process.

Clients
Cork City Council, Cork County Council, Dublin City Council, Kerry County Council, An Garda Siochana (Police Service), Park Rite Pierce & Fitzgibbons (NRA), ICBF, DairyGold, London Borough of Croydon, East Sussex, Worcester City Council.

Partners
NCP Services, Vision ID, Motorola,Vodafone, O2.

Web www.globetech.ie

Tel +353 (0)21 432 4545

Address
Riverpark House, Marina Commercial Park, Cork.

Fineos provides enterprise software solutions for insurance, ‘bancassurance’, and government. Their solutions address core business processing requirements including claims & case management, CRM, new business/underwriting, and policy administration. The company has offices in Ireland, North America, Europe and Australasia.

Products/Services
Fineos solutions enable governmental insurance providers to streamline their operations while delivering exceptional service. Their solutions support institutions that deal with bodily injury, compulsory third-party (CTP) and work cover insurance.

Key Benefits
• Automate repetitive tasks according to best-practice reducing the risk of costly human error.
• Comprehensive customer and case information, empowering agents to provide superior customer service.
•A flexible infrastructure for new product introduction, legacy enrichment, and business transformation.

Clients
Accident Compensation Corporation (ACC), New Zealand, Lifetime Care & Support Authority (LTCSA) Australia, Manitoba Public Insurance (MPI) Canada, Road Accident Fund (RAF) South Africa, Transport Accident Commission (TAC) Australia, WorkSafe Victoria Australia.

Partners
IBM, Hewlett-Packard, Fujitsu, Computer Sciences Corp, Oracle, Sun Microsystems.

Web www.fineos.com

Tel +353 (0)1 639 9700

Address
Pembroke House, 8-10 Lower Pembroke Street, Dublin 2.

Cúram Software is the leading provider of Social Enterprise Management (SEM) software solutions for social enterprises globally, including health and human services, workforce services and social security organizations. With Cúram, agencies can immediately reap the benefits of an outcomes-driven integrated service delivery model.

Products/Services
The Cúram Business Application Suite is a comprehensive COTS solution designed for social enterprises. The multi-layered suite is designed specifically for the unique business processes & goals associated with social enterprises.

Key Benefits
• Incorporates more than 3,000 best practice business processes and rules
for the unique requirements of social enterprises.
• Technology refresh, regulatory updates and on-going enhancements.
• Supports Global requirements.
• System Integrator Independence.

Clients
United Kingdom Department of Work and Pensions, the Island of Guernsey Social security department, California department of social services and New Zealand ministry of social development.

Partners
Accenture, CGI, EDS, IBM, HP, Cognus, Oracle, SAP.

Web www.curamsoftware.com

Tel +353 (0)1 432 3000

Address 15 Joyce Way, Parkwest Business Park, Dublin 12.

CareWorks provides social care information systems to Children and Adult Care, Youth Justice and Community Health organisations.

Products/Services
RAISE allows social care practitioners and managers to easily retrieve up-todate, consistent client and performance information. Over 16,000 care and health practitioners use CareWorks software day-to-day.

Key Benefits
• Instant access to the strategic information to monitor and improve.
• Up-to-date and consistent client information for Practitioners.
• Team Managers have complete visibility of staff, processes and case activities.
• Flexibility to respond to changes in policy, legislation and variations in local practices.

Clients
22 Local Authorities in England and Wales including Bury Metropolitan Borough Council, Dorset County Council, Wakefield Metropolitan Borough Council. 48 Youth Offending Services in England and Wales including Newcastle City Council and Birmingham City Council, the Youth Justice Board for England and Wales. The Health Service Executive in Ireland.

Partners
Microsoft, VisionWare, Northgate Information Solutions, Social Information Systems, QAS, ndlmetascybe, CIVICA, Anite Public Sector, BancTec.

Web www.careworks.ie

Tel +353 (0)1 294 9560

Address
Unit 5B Sandyford Business Centre, Blackthorn Road, Sandyford Industrial Estate, Dublin 18.

Saadian Technologies empower police forces, local and national government, intelligence agencies and enterprises to prevent crime using intelligence products and secure communications. Saadian also provide mobile messaging solutions to public sector organisations.

Products/Services
• Prisoner Intelligence Notification System (PINS) secure dissemination of prisoner release data from the prison service to police intelligence  agencies.
• Business2Mobile enables public and private enterprises and mobile operators to deliver intelligent SMS message routing products to their customers, staff and supply-chain partners.

Key Benefits
For police forces they can provide:
• Reduction in crime due to better prerelease preparation.
• Greater enforcement of outstanding warrants.
• Improved efficiencies due to instant and secure communication with  customers and staff.
• Aids emergency planning and disaster recovery.

Clients
Over 20 UK police services use PINS. Over 120 public and private sector organisations in Ireland and the UK use B2M, including Revenue Commissioners, Department of Social and Family affairs, and the Dublin Airport Authority.

Partners
Vodafone, O2 Ireland.

Web www.saadian.com

Tel +353 (0)1 676 1130

Address
14 Clanwilliam Square, Dublin 2.

QMS Software is an international provider of customer care software. The ulysses CRM software suite offers powerful complaints and feedback capabilities that allow for rapid customisation and appeal to both the SME sector and large organisations. It is also a leading service management system that is used by organizations that utilize field service engineers.

Products/Services
• Ulysses Enterprise: Created for larger organisation’s needing scalable CRM and Service solutions.
• Ulysses Professional: Retains the functionality of enterprise edition whilst being highly customisable for smaller users.
• Ulysses Workgroup Edition: Designed for workgroups within a business.

Key Benefits
• Tailored CRM solutions for individual business and scale requirements.
• Analytics and business capabilities.
• Easily Integrated.
• Short Training Period.
• Exceptional value with a rapid and proven return on investment.

Clients
Enterprise Ireland, IDA Ireland, Dublin City Council, The Revenue Commissioner, Cable & Wireless, Communications Regulator, Bank of Ireland, KBC, Acorn Life, The Rotunda Hospital, Irish Medicines Board, Cuisine de France, Mazda Motors Germany, OKI Systems, Pensions Board, Primark (Penneys), Supermacs, Mater Hospital and Fortis.

Partners
Microsoft

Web www.qms-software.com

Tel +353 (0)1 6854830

Address
Brook House, Corrig Avenue, Dun Laoghaire, Co. Dublin, Ireland.