Enterprise Ireland – Best Connected -

SouthWestern is a market leader in the provision of outsourced business process services to blue chip clients in the Food and Drink, Media, Banking, Telecommunications and Energy sectors. The company employs over 400 people at its centres in Ireland and Poland.

Products/Services
Specialising in Finance, Accounting and CRM, SouthWestern provide quality back-office solutions. They offer a comprehensive service to organisations that are looking to maximise their potential.

Key Benefits
SouthWestern prides themselves on their partnership approach to client relationships. They view outsourcing as an extension to business efficiencies. This synergy method reinforces the key benefits:

• Specialise in delivering end-to-end business process outsourcing solutions that deliver real value to their clients.
• Significantly reduced costs.
• Removal of staff recruitment and retention issues from customer remit and efficiency improvements through the implementation of best practice processes and systems.

Clients
Department of Agriculture Fisheries and Food, Independent News and Media (INM), Bank of Ireland, O2, Topaz Energy.

Web www.swsbpo.com

Tel +353 (0)23 32800

Address
West Cork Business and Technology Park, Clonakilty, Co Cork.

Supplierforce provides hosted Supplier Management solutions to address the challenges faced by all large public and private sector organisations. The platform solution is supported by a range of modules empowering customers to drive direct cost and process savings while dramatically improving the performance of the supply base.

Products/Services
• Web-based Supplier Management with a focus on information management using supplier self-administration.
• Category and individual supplier dashboards, Performance & Issue Management, Auditing & Compliance, Contract Management and Tender process management.
• ERP Vendor Data Cleansing, Performance Management Enablement and web-based supplier data audits.

Key Benefits
• Reduced administration and process costs.
• Sourcing enablement through effective supply base segmentation and intelligence.
• Superior supplier performance and value for money with a focus “beyond the transaction”.
• Risk mitigation.
• Supply base operational efficiencies.

Clients
Telefonica O2 Ireland, Jurys Doyle Hotel Group, Peterborough City Council,
Musgrave Retail Partners Ireland, IIB Bank, Health Service Executive.

Partners
System Dynamics

Web www.supplierforce.com

Tel + 353 (0)1 644 3740

Address
28 Lower Baggot Street, Dublin 2.

SoftCo is a global organisation with over 900 customers that develops and hosts Compliance, Storage, Document & Business Process Automation solutions. It reduces client costs, streamlines and improves business processes and protects critical content over its entire lifecycle.

Products/Services
• SoftCo R8 – a rapidly deployable Business Process Automation.
• Platform (BPA) for managing business processes, vertical applications and document flows.
• R8 On-Demand – a Software as a Service (SaaS) platform that delivers business applications regardless of size or customisation required.
• StorLife – content retention, disposal and access to meet corporate governance requirements.

Key Benefits
• Meet compliance obligations and streamline business processes.
• Enhanced efficiency, functionality and optimisation of storage hardware.
• Reduced IT and maintenance costs using proven technology with an 18 year track record.

Clients
AIB, HBOS, Saint Clare’s Hospital Argos, Wexford County Council, Kildare County Council, Logitech, Boston Scientific, AVIS, The Finnish Government, Irish Medicines Board , DHL worldwide.

Partners
Avnet, HP, Microsoft, SAP, Northgate, Oracle, Hammer, and Logica.

Web www.softco.com

Tel +353 (0)1 294 2420

Address
South County Business Park, Leopardstown, Dublin 18.

Nexala is a world leader in Asset & Maintenance Management, Advanced Planning and Service Management software. Nexala’s solutions allow companies to improve service levels while fundamentally reducing their costs.

Products/Services
• Nexala Equinox manages sophisticated assets, operate maintenance regimes,control stock processes and schedule resource policies.
• Nexala Insights combines applications for multi-dimensional analysis & reporting, forecasting, optimized solution planning and complex scheduling.
• Nexala Spectrum manages service commitments, cost of service and overall company performance.

Key Benefits
• Nexala ensures that the correct qualified resources, equipped with the correct tools and materials are allocated to jobs at the correct time.
• Nexala reduces wasted effort, reduces costs and improves business performance.

Clients
Siemens, Hitachi, National Express, Go Ahead group, Merseyrail, Bord Gais,
Grand Central, Southeastern Trains, East Midlands Trains, Southern, Northern, Angel, Porterbrook, Wessex Water, Allianz, Ascon, First American.

Partners
Interfleet, Hegenscheidt, Kardex, MRX, Barcode.

Web www.nexala.com

Tel +353 (0)1 480 0519

Address
35/36 Lower Georges Street, Dun Laoghaire, Co Dublin.

L&P Systems is an independent software house, specialising in the design, development, support and marketing of employee and member benefit systems. The company is a wholly owned subsidiary of the L&P Group established in 1962.

Products/Services
Pension Master is a comprehensive modular administration package which
includes:
• Pensions Administration System administers any Pension Scheme DC.
• DB, Hybrid, SSAS and CARE schemes of all shapes and sizes.
• Online web solutions.
• Pensioner Payroll module.

Key Benefits
Pension Master was originally designed by pensions administrators for pensions administrators. L&P have kept this philosophy by keeping a close dialogue and working relationship with all of their clients. This is what gives the system its flexibility and ease of use.

Clients
Pensions and actuarial consultants, inhouse pensions departments, insurance companies and Charitable Trusts.

Partners
The company works with ITM who are a specialist data transfer and cleansing specialist.

Web www.pension-master.com

Tel +353 (0)1 283 8788

Address
2/3 Terminus Mills, Clonskeagh Road, Dublin 6.

Forward Emphasis International is one of the UK and Ireland’s leading business processing outsourcing companies. Since its establishment in August 1998 it has provided services to major FTSE 100 financial services and banking PLC’s, government bodies and not-for-profit organisations throughout the United Kingdom and Ireland.

Products/Services
• Inbound Call Handling.
• Outbound Call Handling.
• Payment Processing.
• Back Office Processing.
• Insurance Claims Processing.

Key Benefits
• Extensive experience in the financial services and customer service sectors in Ireland and the UK.
• Extensive experience in provision of consumer help lines in a range of areas. In addition FEI can offer the following:
- Management Continuity.
- Low Agent Attrition.
- High Agent Utilization.
• Highly skilled staff experienced in referencing information from various sources and channels to provide timely and accurate information.
• Track record of delivering transformational outsourcing strategies creating greater productivity, cost efficiencies and bespoke solutions for its clients.

Web www.forwardemphasis.ie

Tel +353 (0)74 9387000

Address
Bree, Malin Head, Inishowen, County Donegal.

Emex is a leading developer of software applications that minimise exposure to operational and compliance risks. The web based Emex solution enables organisations to leverage IT to centralise and automate all process operations relating to Health, Safety and Risk Management.

Products/Services
Emex’s products include the following:
• Emex Risk Management Module.
• Emex Incident, Accident and Claims Reporting.
• Emex Mobile Audit.
• Emex Training.
• Emex Plant and Machinery.
• Emex HR.

Key Benefits
• Standardisation of business processes.
• Standardisation of information delivery.
• Improve speed of internal reporting.
• Improvement in productivity.
• Reduce costs.
• Improve Compliance.

Clients
Tullow Oil plc, CRH, Arena Housing Association, Aer Lingus, McNamara Construction, OPW, Dept of Transport, Limerick Co Council, Herfordshire Housing, Bowen Construction, Kilsaran Concrete.

Partners
Microsoft.

Web www.emex.com

Tel +353 (0)1 213 4900

Address
Unit 5, the Courtyard Business Centre, Orchard Lane, Blackrock, Co Dublin

Celtrino specialises in business process and supply chain document automation solutions.

Products/Services
Celtrino’s Smart Admin solution set is comprised of 5 solutions:
• Price & Product Alignment: Eliminates manual procurement processes and costs in the procure-to-pay cycle.
• Order: Combines speed and accuracy with automated processing to deliver real time access to 100% accurate order information.
• Deliver: Dramatically reduces errors and disputes by providing immediate electronic proof of delivery information for both trading partners.
• Invoice: Automates paper invoicing and delivers 50-80% cost savings and efficiencies as well as real-time visibility of your financial performance.
• Ledger Alignment: Delivers effective cash flow management by automatically identifying exceptions between the creditors’ and debtors’ ledgers of trading partners.

Key Benefits
• Reduce Costs in Key Business Processes: Automation delivers significant cost reductions by eliminating manual inputting of data, print and postage, dispute resolution, hardware and IT, and a variety of other business costs.
• Better Cash Flow Management: As key processes are automated.
• Eliminate Manual Administrative Processes: All documents are automatically routed and staff only intervene on an exception basis.
• Reduction in Dispute Resolution in all Departments: Issues pertaining to the supply chain are flagged and relevant departments can act accordingly.
• Improve Decision Making Process and Competitiveness.
• Real Time Visibility of Trading Cycle Metrics: Up-to-the-minute business performance metrics so clients can take corrective action to address cash flow or supply chain bottlenecks.
• Eliminate Paper: By automating the exchange and processing of business transactions you eliminate the need to track, trace and store printed documents.

Clients
Unilever, Campbell Catering, Pat the Baker, Musgrave Group, Beaumex, Barry Group, BWG Foods, HSE, Londis Group and Gala Retail Services.

Partners
Microsoft, InterXion

Web www.celtrino.ie

Tel +353 (0)1 873 9900

Address
Unit 5, Parnell Business Centre, 125 Parnell Street, Dublin 1

Abtran focus is on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets. Abtran is one of the largest indigenous business process outsourcers in the Irish market.

Products/Services
The range of processes that have been outsourced to Abtran include:
• Sales and customer service.
• Administration processing.
• Claims processing.
• Financial management processing.

Key Benefits
Abtran success comes from the four commitments that they make on:
• Value creation.
• The significance of people.
• Leveraging experience.
• Innovative thinking.

Abtran make these commitments internally with their employees and externally with clients and key suppliers Abtran is at the forefront of the move towards business value metrics, away from the increasingly defunct traditional output-only orientated metrics.

Clients
Department of Foreign Affairs, Health Service Executive, British Foreign office, German Foreign Ministry, Italian Foreign Ministry, Local and central Government, Hibernian Health (Aviva), ESB, Sky.

Partners
Premier Group, Interactive Intelligence, OCE.

Web www.abtran.com

Tel +353 (0)21 230 1800

Address
Building 4, University Technology Centre, Curraheen Road, Bishopstown, Cork.

SmartSource Ltd, based in Loughrea, Co. Galway, is a service company specialising in Business Process Outsourcing (BPO). With over 20 years management experience at the cutting edge of the industry, SmartSource Ltd is well placed to add value & bring cost effective, efficient & innovative BPO solutions to the Public Sector.

Products and Services
• Transaction Services Processing.
• Registration/Application Processing, Licensing.
• Document Recording & Processing.
• Coding Procedures & Claims.
• Performance Measurement, Management & Reporting.
• Customer Care.
• Auditing.
• General & Targeted Correspondence.

Key Benefits
• The skills and cost of our labour is our leading competitive advantage.
• Globally experienced professional management.
• Flexibility to provide short and long term outsourcing solutions.
• Contract hour’s flexibility.
• Rapid decision making and change management.
• Six Sigma Methodologies.

Clients
Company is in start up mode.

Web www.smartsource.ie

Tel 091 842222

Email info@smartsource.ie

Address
Loughrea Business Park, Loughrea, Co. Galway