Enterprise Ireland - Best Connected - » Brand and Customer Care

Huguenot Design

eiclientprofiles — Thu, 11 Dec 2008 11:19:03 +0000

Huguenot is Ireland’s largest design and branding agency that has influenced and shaped some of the highest profile brands covering a broad spectrum of sectors. Huguenot, with studios in Dublin and Cork, employs over 50 design specialists providing clients a full design remit and unmatched branding experience.

Products/Services
Huguenot collaborates with clients to deliver powerful & distinctive design solutions. Products include:
• Corporate and brand identity.
• Packaging.
• Digital media.
• Printed communications.
• Environmental and retail graphics.
• Project management.
• Brand asset guardianship.

Key Benefits
Huguenot offers a confident blend of experience and expertise in each of its design disciplines. As Irelands largest design agency with international design collaborators, clients are assured of a depth of creative thinking, production capacity and project management efficiency.

Clients
Meteor, HSE, O’Flynn Construction, Musgrave, Bank of Ireland, Fota Island Resort, Fleming Construction, Health Service Executive, Bord Bia (Irish Food Board), Irish Examiner, Kerry Group.

Web www.huguenot.ie

Tel +353 (0)21 427 0622

Address
17-18 French Church Street, Huguenot Quarter, Cork

Fineos Corporation

eiclientprofiles — Wed, 10 Dec 2008 15:54:45 +0000

Fineos provides enterprise software solutions for insurance, ‘bancassurance’, and government. Their solutions address core business processing requirements including claims & case management, CRM, new business/underwriting, and policy administration. The company has offices in Ireland, North America, Europe and Australasia.

Products/Services
Fineos solutions enable governmental insurance providers to streamline their operations while delivering exceptional service. Their solutions support institutions that deal with bodily injury, compulsory third-party (CTP) and work cover insurance.

Key Benefits
• Automate repetitive tasks according to best-practice reducing the risk of costly human error.
• Comprehensive customer and case information, empowering agents to provide superior customer service.
•A flexible infrastructure for new product introduction, legacy enrichment, and business transformation.

Clients
Accident Compensation Corporation (ACC), New Zealand, Lifetime Care & Support Authority (LTCSA) Australia, Manitoba Public Insurance (MPI) Canada, Road Accident Fund (RAF) South Africa, Transport Accident Commission (TAC) Australia, WorkSafe Victoria Australia.

Partners
IBM, Hewlett-Packard, Fujitsu, Computer Sciences Corp, Oracle, Sun Microsystems.

Web www.fineos.com

Tel +353 (0)1 639 9700

Address
Pembroke House, 8-10 Lower Pembroke Street, Dublin 2.

Sybernet

eiclientprofiles — Thu, 03 Jul 2008 22:03:24 +0000

Sybernet provide automated telephone self service applications in three main areas;
• Bill payment.
• Account enquiry.
• Call routing.

Products/Services
Sybernet’s applications in bill payment,account enquiry and call routing are built using speech recognition and DTMF (tone recognition) technology.

Key Benefits
• Always open and provides immediate support if a problem arises.
• Lower service delivery costs.
• Simple easy-to-use payment interface leading to prompter payments.
• Leverages investments in telephony, internet and ePayments.
• Customer convenience.
• Customisable.
• Deployable on Windows and Linux platforms.
• In-Hosted and On-Site Data centres.

Clients
Cork City Council, Waterford City Council, Wexford County Council, Limerick City Council, Kildare County Council, South Tipperary County Council, Bord Gais, National University of Ireland Galway.

Partners
Calyx, Nuance, Realex Payments.

Web www.sybernet.com

Tel +353 (0) 91 514400

Address
Galway Business Park, Dangan, Galway.

ieComputer Systems

eiclientprofiles — Thu, 03 Jul 2008 18:00:54 +0000

ieComputerSystems Ltd is an Irish owned software development company based in Dublin. ieComputerSystems are committed to helping our clients achieve their business objectives through imaginative and innovative software development.

Products/Services
ieSupportManager: Is a fully featured desktop & web based helpdesk system. Features include:
• A web interface
• Email notifications
• Email logging
• Knowledgebase
• Contract management facilities and a comprehensive suite of reports.
• ieSupportManager: Allows users to add to and search its knowledgebase and prioritise, sort and filter issues, allows the user to identify unusual issues track trends and provides a comprehensive suite of reports.
Bespoke Software Development and IT Consultancy Including:
• System analysis and design
• Project management
• IT Consultancy
• Programming languages including: C#, PowerBuilder, Delphi, Java, VBScript, .Net and Clipper
• Legacy system migration to windows and Maintaining legacy systems (including DOS & Clipper applications for example)

Key Benefits
• ieSupportManager Helpdesk helps organisations, large and small, to efficiently manage their customer service desk.
• ieComputer Systems: Attention to detail and holistic approach ensure that even the most complex project is managed appropriately.
• ieComputer Systems: Help clients locate, investigate, evaluate and select the solution that best fits their needs.

Clients
RTE, ESB, Department of Social, Community and Family Affairs, PCO Manufacturing Ltd, Irish Cement, Ashbourne Timber, Carlow County Council, Leitrim County Council plus ieSupportManager clients in over 27 countries worldwide.

Partners
Microsoft

Web www.iecomputersystems.ie

Tel +353 (0)1 864 8720

Address
Unit 38, North Park, Finglas, Dublin 11.

Epic solutions

eiclientprofiles — Mon, 12 May 2008 22:24:36 +0000

epicCare is a complete care management system deployable across all levels of an organisation. It supports single and multiple sites plus remote deployment in the community using a web-based architecture.

Products/Services
epicCare – a complete care management system designed for:
• Nursing homes & residential care.
• Intermediate and extra care services.
• Supported housing, floating support and concierge services.
• Community & complex inter-agency services.
• Continuing health care & funded nursing care.

Key Benefits
• Enterprise-class care management solution.
• Person centred planning & individual budgets.
• Supports multi-disciplinary teams.
• Real-time care plan, care pathway, clinical assessment.
• Dramatically improves cross-team communication.
• Helps drive improvements in overall quality of care delivery.
• Empowering touch screen and mobile technology.

Clients
Care UK, NHS, Tameside and Glossop PCT, Barchester Ireland, Daughters of
Charity, Mowlam Healthcare.

Partners
Nursing Homes Ireland, Independent Healthcare Providers Northern Ireland, Elo Touch, Dell Computers, Health Partnership.

Web www.epiccare.co.uk

Tel +353 (0)21 453 3333

Address
Carrigtwohill Business Centre, Carrigtwohill, Co. Cork.

CampusIT

eiclientprofiles — Mon, 12 May 2008 18:23:46 +0000

CampusIT partners with educational institutions to improve and simplify the student and staff experience by automating administration. It enables a simple, controlled and efficient deployment of online services to all organisational stakeholders.

Products/Services
• QuercusPlus Student Information Suite tracks every stage of the student
life from initial enquiry to graduation and alumni.
• Solar Online Services Control Centre.
• MyCampus Staff and Student Portal.
• Module Maintenance System.
• Student Placements System.

Key Benefits
• Single source of truth for student data.
• Improved administrative processes.
• Business user control.
• Enhanced student experience.
• Fast time to value.

Clients
University of Glamorgan, Royal College of Surgeons in Ireland, Medical University of Bahrain, NUI, Galway, Penang Medical School, The National College of Ireland, University of Portsmouth, Irish College of General Practitioners, The Law Society of Ireland, University of Wales, Newport, City College of Manchester.

Partners
Oracle Corporation, QAS, GoToAssist, Scietia.

Web www.campusit.net

Tel +353 (01) 662 0144

Address
Research & Business Centre, NCI, IFSC, Dublin 1.

Abtran

eiclientprofiles — Mon, 12 May 2008 18:22:32 +0000

Abtran focus is on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets. Abtran is one of the largest indigenous business process outsourcers in the Irish market.

Products/Services
The range of processes that have been outsourced to Abtran include:
• Sales and customer service.
• Administration processing.
• Claims processing.
• Financial management processing.

Key Benefits
Abtran success comes from the four commitments that they make on:
• Value creation.
• The significance of people.
• Leveraging experience.
• Innovative thinking.

Abtran make these commitments internally with their employees and externally with clients and key suppliers Abtran is at the forefront of the move towards business value metrics, away from the increasingly defunct traditional output-only orientated metrics.

Clients
Department of Foreign Affairs, Health Service Executive, British Foreign office, German Foreign Ministry, Italian Foreign Ministry, Local and central Government, Hibernian Health (Aviva), ESB, Sky.

Partners
Premier Group, Interactive Intelligence, OCE.

Web www.abtran.com

Tel +353 (0)21 230 1800

Address
Building 4, University Technology Centre, Curraheen Road, Bishopstown, Cork.